Shipping policy

At Solargic, we aim to process and deliver orders as efficiently as possible. This Shipping Policy explains our general order processing and shipping practices.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Shipping Methods and Costs

Available shipping methods, costs, and estimated delivery times will be displayed at checkout where applicable. Options may vary depending on the destination and products ordered.

Estimated Delivery Times

Delivery timeframes are estimates unless expressly stated otherwise. Delays may occur due to carrier operations, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Order Tracking

When tracking is available, tracking information may be sent to the email address provided with your order.

Shipping Address

Please ensure that your shipping address is complete and accurate before submitting your order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

If your order appears to be lost, is significantly delayed, or arrives damaged, contact us with your order number and relevant details. We will help investigate the issue and explain the available next steps.

International Shipping

For international orders, customs duties, import taxes, and other destination-specific charges may apply. Responsibility for these charges will be determined by the information provided at checkout and applicable law.