Refund policy

At Solargic, customer satisfaction is important to us. If you are not satisfied with your purchase, please contact our customer support team for assistance with your return or refund request.

Return Requests

To request a return, email Support@Solargic.Shop with your order number and the reason for your request. Please contact us before sending any item back so we can provide the appropriate instructions.

Return Conditions

Unless otherwise agreed, returned products should be unused, in their original condition, and include the original packaging and accessories where applicable. All returns are subject to review and applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible. Include your order number and photographs of the issue, if available.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return and applicable law. Contact us before returning an item for instructions.

Exceptions

Certain products may be excluded from returns where permitted by law. Any applicable restrictions will be communicated where required. Nothing in this policy limits your statutory consumer rights.