Privacy policy

At Solargic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

Information We Collect

We may collect your name, email address, telephone number, billing address, shipping address, payment-related information, order details, and other information you provide when using our website or contacting us.

How We Use Your Information

To process and fulfill orders.
To process payments and arrange shipping.
To communicate with you about orders and inquiries.
To provide customer support.
To improve our website, products, and services.
To detect fraud and protect our store.
To comply with applicable legal obligations.

Payment Information

Payments may be processed through third-party payment providers. These providers handle payment information according to their own privacy and security practices. We do not intentionally store complete payment card details on our servers.

Sharing Your Information

We may share necessary information with service providers that help us operate our store, including payment processors, shipping companies, website providers, and customer support services. We may also disclose information when required by law or necessary to protect our rights.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, maintain security, and understand website usage. You may be able to manage cookies through your browser settings or available consent tools.

Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, loss, or misuse. We retain information for as long as reasonably necessary for business purposes, legal obligations, and dispute resolution.

Your Privacy Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable law. Contact us to submit a privacy request.

Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law. Please contact us if you believe a child has provided personal information inappropriately.